Shipping policy

SHIPPING POLICY
ALL SALES ARE FINAL

Thank you for shopping with Prettiest®. Due to the limited nature of our releases, all purchases are considered final. Please review your order carefully before completing your purchase.

SHIPPING

Local Orders (Philippines)
Orders are processed within 2–5 business days. Once dispatched, you will receive a shipping confirmation email containing your tracking information.

Pre-Order Items
Products marked as Pre-Order require approximately 6–8 weeks for production and dispatch unless otherwise stated on the product page.

Many of our pieces are produced in limited quantities or made to order to minimize excess production and reduce unnecessary waste. We appreciate your patience while your order is being prepared.

International Orders
International orders are typically processed within 5–10 business days and delivery times vary depending on the destination country and local customs. Tracking information will be provided once your order has shipped.

SHIPPING RESPONSIBILITY

Once your package has been collected by the shipping carrier, responsibility for the shipment transfers to the carrier and the customer.

Prettiest® is not responsible for shipping delays, lost, stolen, or damaged packages after they have been handed over to the courier. For delivery-related concerns, please contact your local shipping provider directly using your tracking number.

Customers are responsible for ensuring someone is available to receive the package at the delivery address.

SHIPPING ADDRESS

Please ensure your shipping information is accurate before placing your order, including unit, apartment, house number, and contact details where applicable.

Orders cannot be redirected once they have been processed. Prettiest® is not responsible for orders shipped to an incorrect address provided during checkout.

CHANGING YOUR SHIPPING ADDRESS

Shipping addresses cannot be changed after an order has been placed.

Please review your shipping information carefully before completing your purchase.

ORDER CANCELLATIONS & MODIFICATIONS

Once an order has been processed, it cannot be cancelled, modified, or combined with another order.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your delivery.

RETURNS & EXCHANGES

Due to the limited availability of our products, all sales are final.

We do not accept returns, refunds, or exchanges for:

  • Incorrect sizing

  • Change of mind

  • Accidental purchases

Please refer to our size guide before placing your order.

DAMAGED OR INCORRECT ORDERS

If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving your order by emailing prettiestph@gmail.com (replace with your actual support email) and include:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

Our team will review your request and work toward an appropriate resolution.

By placing an order with Prettiest®, you acknowledge and agree to the policies outlined above.